Frequently Asked Questions.
01. Are your gemstones natural?
Yes, all our gemstones are 100% natural and ethically sourced from trusted mines in Sri Lanka. We do not sell synthetic or lab-created stones.
02. Do your gemstones come with certification?
Yes, each gemstone comes with a third-party authenticity certificate from a recognized gemological laboratory in Sri Lanka.
03. How can I be sure I’m getting a genuine Ceylon gemstone?
We work directly with gem experts in Sri Lanka who handpick each stone. We also provide high-resolution photos, 360° videos, and certification to ensure full transparency.
04. Can I request additional images or videos of a gemstone before buying?
Absolutely. If you’d like to see more angles or a video under natural light, simply contact us and we’ll send it promptly.
05. How long does shipping take?
Shipping typically takes:
Sri Lanka to Australia/US/UK: 5–10 business days
07. Can I reserve a gemstone?
Yes, we can hold a gemstone for up to 3 days upon request. Please contact us directly to place a hold.
08. Do you accept custom orders or bulk purchases?
Yes. We can source specific stones, shapes, or sizes on request and offer discounts on bulk orders. Contact us with your requirements.
09. What payment methods do you accept?
We accept:
Visa / MasterCard
10. How do I take care of my gemstone?
Avoid exposing your gemstone to harsh chemicals, extreme heat, or prolonged sunlight. Clean gently with warm water and a soft brush.